Information and Resources List related to COVID-19

To our valued RISE community:

We hope that this notice finds you feeling safe, connected to community and in a good state of readiness to navigate the ongoing COVID-19 pandemic.  While our governments and health authorities urge everyone in our society to self-isolate and practice social distancing, we realize that for many people with disabilities who already face access barriers, connecting to the community and resources they seek may now be even more compromised.  In line with RISE’s mandate to promote independent living for people with disabilities, we believe it is critical that people with disabilities enjoy equitable choice in accessing resources accessible to their needs during this pandemic.  To this end, we compiled the list of resources below that includes contacts and links for a range of resources. It includes government and health information on COVID-19, and relevant community services, including crisis, seniors and peer support help lines. We will regularly update this list to help ensure it is current and relevant.


Health Phone Lines and Websites


Ministry of Health Covid-19 updates


Telehealth Ontario:

If you are having symptoms call Telehealth Ontario and speak with a registered nurse who will guide whether you will require further care or potential testing in person. They will help you find your closest assessment centre.

Telephone: 1-866-797-0000
TTY: 1-866-797-0007


Covid-19 Self-Assessment Tool:


North Bay/Parry Sound Public Health Covid-19 updates


Main Reception

705-474-1400 or 1-800-563-2808 toll-free, staffed Monday to Friday, 8:30 a.m. to 4:30 p.m.

Email: We will respond to your email within two business days.


Addresses and Maps


North Bay

345 Oak Street West
North Bay, ON P1B 2T2 (View map)


Parry Sound

70 Joseph Street, Suite 302
Parry Sound Mall
Parry Sound, ON P2A 2G5 (View map)


Burk's Falls (by appointment only)

17 Copeland Street
Burk's Falls, ON P0A 1C0 (View map)


Employment Insurance:
Canadians quarantined can apply for Employment Insurance (EI) sickness benefits.  If you are eligible, visit the EI sickness benefits page to apply.
Service Canada is ready to support Canadians affected by COVID-19 and placed in quarantine.

Telephone:1-833-381-2725 (toll-free)
Teletypewriter (TTY):1-800-529-3742


Non-Crisis Phone, Text and Online Peer Support:

RISE recognizes the impact this pandemic may be having on people’s emotional well-being.  If you find you need support outside of RSIE or you feel as though you are in crisis please contact any of the phone lines, text or online support listed below as appropriate.



Call: 1-800-268-9688
Hours: Sunday to Friday, 4:00PM to 9:30 PM
Who is it for: LGBT Youth Line is a Queer, Trans, Two-Spirit* youth-led organization that affirms and supports the experiences of youth (29 and under) across Ontario.


Kids Help Phone

Call: 1-800-668-6868
text: Text the word CONNECT to 686868
Hours: 24/7
Who is it for: People under 20 years


Crisis Line: (provided by CMH, Simcoe County Branch)


Our offices are unable to receive text-to-voice calls.
Text messages sent via phone lines will not be accepted, recorded, or replied to.


Bracebridge Office

173 Manitoba Street, Suite 202, P1L 1S3
Phone: 705-645-2262
Fax: 705-645-7473
Toll free: 1-800-245-5036


Huntsville Office (temporarily closed – please contact Bracebridge office for more information)


Parry Sound Office

60 James Street, Suite 201, P2A 1T5
Phone: 705-746-4264
Fax: 705-746-1537
Toll free: 1-866-829-7049


Sundridge Office

87 Main Street, P0A 1Z0
Phone: 705-384-5392
Fax: 705-384-5514
Toll free: 1-866-829-7050

** Please be aware that our offices are scent-free environments. We ask that all visitors refrain from wearing perfumes, colognes, lotions, or other scented products. **


Other Services Offered

Adult Protective Service

Parry Sound Phone: 705-774-9809
Sundridge Phone: 705-384-1424
Bracebridge Phone: 705-645-6771 Toll free: 1-800-563-1990


B’saanibamaadsiwin ~ Aboriginal Mental Health

60 James Street, Suite 201, Parry Sound, P2A 1T5
Phone: 705-746-2512
Fax: 705-746-9590


Partner Assault Response Program

Phone: 645-2262
Toll free: 1-800-245-5036


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70 Isabella Street, Unit 116

Parry Sound, ON P2A 1M6

Phone: 705-746-6996

Toll Free: 1-800-634-6828

Fax: 705-746-2323


Monday - Thursday: 8:30am - 4:30pm

Saturday & Sunday: Closed


Canada, Canadian government, Canadian flag
Ontario Central Local Health Integration Network (TCLHIN)
Independent Living Canada (ILC), Independent Living Centre, accessibility for persons with a physical disability.
Centre for Independent Living (CILT), Independent Living Centre
Direct Funding, Self-Managed Attendant Service program

Copyright © 2018 - RISE Resource Centre For Independent Living