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COVID-19 Information and Resources

To our valued RISE community:

We hope that this notice finds you feeling safe, connected to community and in a good state of readiness to navigate the ongoing COVID-19 pandemic. While our governments, World Health Organization, North Bay Parry Sound Public Health Unit and Simcoe Muskoka District Health Unit all urge everyone in our society to self-isolate and practice social distancing, we realize that for many people with disabilities who already face access barriers, connecting to the community and resources they seek, may now be even more compromised.


In line with RISE’s mandate, to promote independent living for people with disabilities, we believe it is critical that people with disabilities enjoy equitable choice in accessing resources accessible to their needs during this pandemic.  To this end, we compiled the list of resources below that includes contacts and links for a range of resources. It includes government and health information on COVID-19, and relevant community services, including crisis, mental health, seniors and peer support help lines. We will regularly update this list to help ensure it is current and relevant.

Ministry of Health_Covid-19 updates

Telehealth Ontario

If you are having symptoms call Telehealth Ontario and speak with a registered nurse who will guide whether you will require further care or potential testing in person. They will help you find your closest assessment centre.

Telephone: 1-866-797-0000  |  TTY: 1-866-797-0007


Covid-19 Self-Assessment Tool

North Bay / Parry Sound Public Health Covid-19 updates

Main Reception:  705-474-1400 | 1-800-563-2808

Hours:  Monday to Friday, 8:30 a.m. to 4:30 p.m.

       - North Bay

       345 Oak Street West North Bay, ON P1B 2T2 


     - Parry Sound

       70 Joseph Street, Suite 302, Parry Sound, ON P2A 2G5


     - Burk's Falls (by appointment only)

       17 Copeland Street, Burk's Falls, ON P0A 1C0



RISE recognizes the impact this pandemic may be having on people’s emotional well-being.  If you find you need support outside of RSIE or you feel as though you are in crisis please contact any of the phone lines, text or online support listed below as appropriate.



Phone: 1-800-268-9688  | 647-694-4275
Hours:  Sunday to Friday, 4:00PM to 9:30 PM
Who is it for: LGBT Youth Line is a Queer, Trans, Two-Spirit* youth-led organization that affirms and supports the experiences of youth (29 and under) across Ontario.


Kids Help Phone1-800-668-6868  |  Text: CONNECT to 686868
Hours: 24/7.  Who is it for: People under 20 years


Crisis Line:  1-888-893-8333

Our offices are unable to receive text-to-voice calls. Text messages sent via phone lines will not be accepted, recorded, or replied to.

     - Bracebridge: 173 Manitoba Street, Suite 202, P1L 1S3
       Phone: 705-645-2262  |  1-800-245-5036


     - Huntsville(temporarily closed – please contact Bracebridge office for more information)


     - Parry Sound60 James Street, Suite 201, P2A 1T5
       Phone: 705-746-4264  |  1-866-829-7049


     - Sundridge:  87 Main Street, P0A 1Z0
       Phone: 705-384-5392  |  1-866-829-7050


** Please be aware that our offices are scent-free environments. We ask that all visitors refrain from wearing perfumes, colognes, lotions, or other scented products. **


Health Phone Lines and Websites

Non-Crisis Phone, Text, and Online Peer Support

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